RETURN, REPLACEMENT AND REFUND:
Due to the nature of the products ANS does not offer refunds. Goods once sold will not betaken back. All products sold on the website are genuine.
Replacements are offered in case there is an error on part of ANS.
All Products ordered from the Website and successfully delivered to the User by ANS maybe returned to ANS in accordance with the terms contained in the respective policy.
However, no Products will be accepted by ANS if:-
- The Product has been opened by the user
- The Products have been damaged by the User
- If there is a change in the quality, quantity or other characteristics of the Product
- The product returned is not the Product that was delivered
- Any other circumstances that the Website may notify or deem appropriate from time to time.
In case of returns/Exchange:
The tags on the product should be intact.
The product should be unused and in an undamaged condition.
The item needs to be returned along with the original packaging.
What should I do if I receive a Damaged item, wrong product or missing units in my order?
If an item is found damaged, missing or incorrect as per your order & the description on our website, customers have to escalate a concern with us within 48 hours of delivery. Send us a picture of the packaging and products at info@ansnutrition.in or call on +918591694566 within those 48 hours (excluding gaze ted holidays, Saturdays& Sunday). We will arrange a reverse pickup for the product and then issue a different item in exchange, as per your request. Replacements are subject to availability of the particular product.
ANS will not be liable for the products returned by mistake. In circumstances where a product not belonging to ANS is returned by mistake, ANS is not accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User.
All Products ordered by the User shall be eligible to be replaced in accordance with the ANS’ replacement policy as indicated herein above, if the Product delivered is damaged, soiled or is different from the Product specifications mentioned on the Website.
In case of Size Exchange, the differential amount, if any, shall be forfeited. This will apply irrespective of any increase or decrease in the price of the product being exchanged.
The User acknowledges that the Website will not be liable for any damages, interests or claims etc. resulting from non-processing an order or any delay in processing an order which is beyond control of the Website.
All Users shall comply with all the applicable laws (including without limitation Foreign Exchange Management Act, 1999 and the rules made there under, Customs Act, Information and Technology Act, 2000 as amended by the Information Technology (Amendment) Act 2008, Prevention of Money Laundering Act, 2002 and the rules made there under, Foreign Contribution Regulation Act, 1976 and the rules made there under, Income Tax Act, 1961 and the rules made there under and all other laws as may be applicable.
CANCELLATION:
To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, ANS reserves the absolute right to cancel all past, pending and future orders without any liability. ANS also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on Website and stock unavailability. We may also require additional verifications or information before accepting any order. We may contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card has been charged, the said amount will be reversed to your account. Any promotional voucher used for the cancelled orders may not be refunded. Further, in case of suspicious transactions, ANS reserves the right to inform law enforcement officials and provide them with all transaction details that may be requested for investigation of any illegal activity.
The User may be considered fraudulent if inter alia any of the following scenarios are met:
Users doesn’t reply to the payment verification mail sent by ANS.
Users fails to produce adequate documents during the payment details verification
Misuse of another Users’ phone/email
Users uses invalid email and phone no.
Overuse of a voucher code
Use of a special voucher not tagged to the email ID used.
Users returns the wrong product
Users refuses to pay for an order
Users is involved in the snatch and run for any order
The User may be considered loss to business if any of the following scenarios are met:
User with a very high replacement rate
Invalid/Incomplete address cases
Repeated request for monetary compensation for petty issues
Account for the Users falling in fraudulent or loss to business category may be blocked. Any credits earned through loyalty or referral program will be forfeited in such case.
If a User raises a complaint for partial item/partial order:
The Users is supposed to claim for pilferage within 48 hours of delivery failing which the claim will not be entertained.
An Email will be sent seeking/providing following information:
Short description of the case (A few questions will be asked to help us understand the scenario).
The snapshots of the packet and other box (If any) (Try to cover the sides which look tampered/damaged as per the Users)
The Users may not be liable for a refund if he/she falls in any of the scenarios stated below:
Users fails to provide adequate information about the case
Users fails to provide snapshots of the packet and box (if any)
If an opened delivery was received, pilferage claims must be made the same day
Users must not dispose the packaging for 3-4 days post-delivery. We might need to pick-up your packaging for investigation at our end.
+918591694566